Exchange & Return Policy
All DYOT clothes are made to order for individual customer so we have a strict no return and no exchange
Items once purchased, cannot be returned/exchange unless found to be of defective quality. For orders
within Pakistan, all returns and exchanges must be sent back to the address provided by DYOT at the
customer’s expense. DYOT will only take action on any given order once we receive the parcel at our
address and our quality team views the item. Any complaint or issue will only be entertained if the initial
complaint is lodged within 7 days customer receiving the order.
DYOT offers free alteration whether it’s a change request by customer or some issue in stitching. Though,
the parcel has to be sent to DYOT address at customer expense.
All our international orders are delivered via DHL Express. Unfortunately, we are unable to process returns
and exchanges for orders shipped internationally. However, if items are defected, you may request
compensation in form of refund. The refund amount will be dependent on type of mistake. If something
like lace etc. is missed or if it requires alteration because of mistake by company then 10% of the clothing
item’s amount will be refunded. In case of an item missed in shipping the company will refund the full
amount for that item. In case of a fault that is not fixable, company will refund the amount for that item.
International customers will not be required to send the product back to DYOT when processing refund.
You may cancel your order any time before the order has been processed. Any cancellation after the order
is processed will mean that company may not entertain your future orders. DYOT reserves the right to
cancel orders for any reason including the stock unavailability or pricing variation. If an online payment
was made, the customer will either be issued store credit or a refund. A refund will be made to the same
credit/debit card that was used for the purchase.