Terms & Conditions

TERMS AND CONDITIONS

Customers are required to read and accept all of the terms and conditions laid down in this Terms and Conditions and the linked Privacy Policy, before you may use www.dyot.pk

The website allows you to browse, select and purchase clothes and jewelry.

COD/Card Payments

For all COD (cash on delivery) order, 50% advance is required for bridals/formals and 20%-40% for orders other than bridals. For COD orders, our team will connect with you and share our account/easy paisa details for the advance. We reserve the right to cancel any cash on delivery order on which we are unable to establish phone contact with the customer. For card payments, 2-3 working days are required to confirm the payments from the issuing financial institution.

Dispatch/Delivery Time

As we make to order, 15-17 working days are required to dispatch regular orders and 25-30 working days for formals. For bridal timelines kindly contact our team on Instagram or WhatsApp. Delivery for local orders take 3-4 working days, urban areas take up to 6 working days and international deliveries take up to 7 working days. However, since we make customized clothes timeline may vary from the above mentioned.

Unboxing Video

To secure customer protection rights, make a video while unboxing the order within 24hours of receiving the order. If seal (tape) is not shown in the video, NO CLAIM such as DAMAGED or MISSING ARTICLE will be accepted.

Return & Exchange Policy

Make to order items of clothes and jewelry do not qualify for a return, exchange or refund. An exchange/return/refund will only occur in the unlikely situation that we have sent you a defective or incorrect item, it is non fixable issue and only in the event the purchased goods is unused and undamaged by the customer. However, you can ask to resolve an issue within 7 days of delivery after which DYOT will not be responsible for any issue.

Order Cancellation Policy

You may cancel your order any time before the order is processed. Once the advance payment or card payment is confirmed and order is processed i.e. sent to stitching or shipped, you will not be able to cancel and the 'NO Return and Exchange Policy' will apply. DYOT may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution. In this case, full refund will be made.

If a parcel cannot be delivered due to customer response (including, but not limited to, incorrect address, failure to collect, refusal) and remains undeliverable for 60 days after first delivery attempt—with no response for delivery from customer despite our efforts to make contact—it will be discarded, and no refund or compensation will be provided after 60 days.

Customs, Duties and Taxes

DYOT is not liable for any duties or taxes imposed by a certain country on our customers, if a customer fails to pay the duties or taxes imposed by their country, their parcel will be abandoned by DHL or returned to the shipper. In this case, the customer will not be able to claim any reimbursement (in form of charge back/refund) from it as DYOT and will be bearing the returning cost.

Disclaimer

We make every effort to ensure that the colors seen on the images accurately reflect the color of the actual garment. However, color looks different as per lighting condition. We do our shoot in natural sunlight in a good spot since everyone has access to natural light and can find a good spot themselves. We don’t use artificial light for our shoot and our Instagram videos of each outfit are unedited.

Care Instructions

Each product of ours is designed with highest quality standards and delicacy. Handle with care. Dry clean only. Do not bleach. Wash dark colors separately from whites and lights, cold hand wash is encouraged.